Returns / Refunds / Cancellations

Last updated: 24 June 2025

Tapps Garden Centre (“we”, “our”, or “us”) is committed to ensuring your satisfaction with every purchase made through our website: https://tappsgardencentre.com.

1. Products We Sell
We sell the following products:

  • Gardening tools

  • Gift cards

  • Seeds

  • Gifts

  • Gardening chemicals

Please note: Gardening chemicals are non-returnable due to safety and hygiene regulations.

2. Returns & Refunds
We accept returns within 48 hours (2 days) from the time and date the order was placed on our website.
To qualify for a return:

  • Items must be unused and in their original packaging.

  • The customer is responsible for the return shipping costs.

Depending on the nature of the return, we may offer:

  • A full refund

  • A partial refund

  • An exchange of the same item

3. Order Cancellations
Orders can be cancelled within 2 hours of placement and before items are dispatched.
To cancel an order, customers must email us at admin@tappsgardencentre.org or graham.tapp@tappsgardencentre.org within this timeframe.

4. Damaged or Faulty Items
If your item arrives damaged or faulty, please email us within 24 hours of receipt.
Your email should include:

  • Photo evidence of the item and the damage

  • The original packaging

  • A copy or reference of your receipt

  • A description of the nature of the defect

Based on the situation, we may offer:

  • A replacement

  • A full refund

  • A partial refund

5. Refund Process
Approved refunds are typically processed within 5 business days.
Refunds will be issued to the original payment method used during purchase.

6. Contact Information
For any cancellations, returns, refunds, or to report damaged or faulty items, please contact us via email at: